Accessibility Statement

Zurich Insurance Europe AG, Sucursal em Portugal and Zurich – Companhia de Seguros Vida, S.A. (hereinafter referred to as "Zurich") are committed to making their websites and app accessible to all, in compliance with applicable laws and regulations. This statement provides information on the compliance with the accessibility requirements of the website and application (hereinafter "app") provided by Zurich.

This statement applies to the content published on the domains zurich.com.pt and z4u.zurich.com.pt and to the Zurich4You app, available on Google Play and App Store.

It does not apply to any other content, websites or related materials. Through the website and app mentioned above, customers can have access to the services and/or content provided by Zurich, which are better described in the respective Terms & Conditions.

Compliance status

This website fully complies with technical standards EN 301 549 v.3.2.1 and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

This website also complies with the provisions of national and supranational legislation on accessibility, namely that provided for in Decree-Law No. 82/2022, of 6 December.

This website was last tested on 20/06/2025.

The website was tested using:

Automated Testing

  •  Siteimprove automatic crawling

In-house manual testing of global components

  • Keyboard navigation
  • Text zoom and resizing

Internal manual testing of local and design content

  • Checking for alternative texts
  • Color Contrast Analysis
  • Subtitling and audio description of videos
  • Logical sequence of contents

This web client portal fully complies with technical standards EN 301 549 v.3.2.1 and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

This portal also complies with the provisions of national and supranational legislation on accessibility, namely that provided for in Decree-Law No. 82/2022, of 6 December.

The web client portal was last tested on 20/06/2025.

The web client portal has been tested using:

Manual Testing

  •  Keyboard navigation (Chrome)
  • Text Zoom and Resize (Chrome)
  • Checking for alternative texts
  • Color Contrast Analysis

Automated Testing

  •  WAVE Evaluation Tool
  • Axe DevTools – Web Accessibility Tools
  • Silktide Accessibility Checker
  • ARC Toolkit

This client app fully complies with technical standards EN 301 549 v.3.2.1 and Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

This app also complies with the provisions of national and supranational legislation on accessibility, namely that provided for in Decree-Law No. 82/2022, of 6 December.

The client app was last tested on 20/06/2025.

The client app was tested using:

Manual Tests

  • Color Contrast Analysis

Automated Tests

  • WAVE Evaluation Tool
  • Axe DevTools – Web Accessibility Tools
  • Silktide Accessibility Checker
  • ARC Toolkit

Preparation of this statement

This statement was prepared on 20/06/2025.

Feedback

Updates to our systems and services may occasionally affect accessibility levels. If you identify any items that have become inaccessible, please report the situation to us. Our team will review the situation and consider the necessary adjustments to address the identified accessibility situation. This reflects our commitment to accessibility.

Contact email

Please send an email to geral@zurich.com with the subject: “Assessibility Directive”.